No. PetCare AI is an AI symptom-triage tool built on veterinary clinical protocols. It helps you decide whether to call or visit a vet — it doesn't replace one. Every assessment ends with clear next steps and the closest local clinics.

Dogs, cats, rabbits, guinea pigs, birds and most common companion animals. Triage adapts to species, breed, age, weight and known conditions stored on the pet profile.

PetCare AI supports Australia, Brazil, Canada, Ireland, New Zealand, the United Kingdom, the United States and the Gulf countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates) with country-specific veterinary protocols and emergency numbers. Other countries use global veterinary protocols and USD billing.

The app interface is English today, but chat replies follow the language you write in, or your device/browser language when your message is unclear. English, Arabic, Portuguese, Spanish, French, German and Italian have extra safety keyword coverage; urgency labels stay in English so they remain consistent.

PetCare AI flags emergencies with a clear "Go now" urgency level and surfaces 24-hour clinics. But for life-threatening situations call your nearest emergency vet directly — don't wait on an AI assessment.

There are three kinds of chats. A symptom triage starts a case — Free gets 1 case a day with 1 follow-up question; Pro is unlimited cases with 5 follow-ups each. Visual scans have their own daily allowance: 1 a day on Free and 5 on Pro, and scanning needs an account. Signed-out visitors get 1 case to try the product. Need more for a single case? A one-time case boost adds 3 follow-ups or 3 scans on that case. Quick care questions (food, grooming, breed advice, vaccination timing) don't open a case — signed-out visitors get 5 lifetime, Free gets a daily allowance, and Pro gets 5× that. The Behaviour Coach is the third type — Free gets 1 coaching session a day, and coaching messages have their own daily allowance separate from quick care questions; Pro gets unlimited sessions and 5× the daily coaching messages. The AI decides per turn whether you're describing a symptom or asking a care question, and quietly switches modes the moment a symptom comes up.

No. After an eligible health assessment linked to a saved pet, PetCare AI schedules a check-in automatically based on the assessment’s urgency. Find it in your Care schedule and return to the original chat to record how your pet is doing. Email and mobile push delivery depend on your notification settings and device support. You can cancel a check-in if it is no longer needed. A check-in is a prompt to update the case, not a reason to delay recommended veterinary care.

Yes, on both Free and Pro. On the web dashboard or pet profile, open Vet-visit summary to prepare a draft from your pet’s saved details, recent chats, health observations and medication records. Edit the details and questions before sharing. The profile photo is included by default and can be removed; health photos start excluded and are grouped by chat so you can include a whole group or individual images. Confirm you have reviewed the summary, then print it or save it as a PDF to share with your vet. Chat and upload dates may differ from symptom onset, and AI notes are not a veterinary diagnosis.

The Behaviour Coach is a force-free training advisor for issues like barking, pulling, reactivity, biting and house-training. Start from a species-specific goal, build a 21-day plan yourself, or talk the situation through first. Free accounts get 1 coaching session per day, their own daily coaching-message allowance, and one active manual plan per pet. Pro gets unlimited coaching sessions, 5× the daily coaching messages, AI-tailored plans and multiple active plans through separate chats.

Yes. On both Free and Pro you can rename an active plan, add or remove tasks, change the instructions, and move tasks to a different day or time within its 21-day window. Completion, practice days and streaks update as you tick tasks off, and you can export the schedule to Apple Calendar, Google Calendar or Outlook. Pro can also regenerate the whole plan from the coaching chat; if the new version is not right, you can undo the replacement with the previous plan's progress intact and redo it if you change your mind.

A 0–100 reading of your pet's saved health record — vaccinations, parasite prevention, weight, ongoing conditions, medications and health observations — with a band (Excellent 80–100, Good 65–79, Fair 40–64 or Needs attention 0–39), a short summary, and what's helping and what to watch. If the profile is too thin to judge it asks for the details it needs, and if something in the record needs a vet it says so instead of scoring. It updates when the health details change. Free includes 3 fresh readings per pet per day and Pro 10. It is based only on what's saved in the profile — it isn't a diagnosis and doesn't replace a check-up.

Yes — the PetCare AI app is available now on the App Store and Google Play, with the same triage, QR tags and missing-pet tools. The web app also works on any phone browser, and you can add it to your home screen for one-tap access.

Yes. Cancel from your account settings — Pro features stay active until the end of the current billing period, then quietly revert to free. No phone calls, no friction.

Yes. Pet profiles and triage transcripts are protected with account-level access controls. We don't sell or share your data.

Available with Pro, it checks readable ingredient labels or visible foods on a plate against a list of substances relevant to your pet’s species. Take up to two photos, review what was scanned and the substances checked, and add more photos in follow-ups if needed. A photo cannot reveal hidden ingredients or amounts, and no matches is not an all-clear. If your pet has already eaten some, open health triage with the findings; suspected poisoning needs a vet or poison helpline immediately.