No. PetCare AI is an AI symptom-triage tool built on veterinary clinical protocols. It helps you decide whether to call or visit a vet — it doesn't replace one. Every assessment ends with clear next steps and the closest local clinics.

Dogs, cats, rabbits, guinea pigs, birds and most common companion animals. Triage adapts to species, breed, age, weight and known conditions stored on the pet profile.

Australia, the United States, the United Kingdom, Canada and New Zealand natively — each with country-specific vet protocols, emergency numbers and currency. Other countries get the US protocol and USD billing.

PetCare AI flags emergencies with a clear "Go now" urgency level and surfaces 24-hour clinics. But for life-threatening situations call your nearest emergency vet directly — don't wait on an AI assessment.

There are three kinds of chats. A symptom triage starts a case — Free gets 1 case a day with 1 follow-up question and 1 photo per case; Pro is unlimited cases with 5 follow-ups and 5 photos each. Signed-out visitors get 1 case to try the product. Need more for a single case? A one-time case boost adds 3 follow-ups or 3 photos. Quick care questions (food, grooming, breed advice, vaccination timing) don't open a case — signed-out visitors get 5 lifetime, Free gets a daily allowance, and Pro gets 5× that. The Behaviour Coach is the third type — Free gets 1 coaching session a day, and coaching messages have their own daily allowance separate from quick care questions; Pro gets unlimited sessions and 5× the daily coaching messages. The AI decides per turn whether you're describing a symptom or asking a care question, and quietly switches modes the moment a symptom comes up.

The Behaviour Coach is a force-free training advisor for issues like barking, pulling, reactivity, biting, and house-training. You describe the behaviour, and the coach asks clarifying questions before building a step-by-step training plan tailored to your pet. Free accounts get 1 coaching session per day, with coaching messages drawing from their own daily allowance (separate from quick care questions). Pro subscribers get unlimited sessions, 5× the daily coaching messages, and can save formal training plans to their pet profile.

Yes — the PetCare AI app is available now on the App Store and Google Play, with the same triage, QR tags and missing-pet tools. The web app also works on any phone browser, and you can add it to your home screen for one-tap access.

Yes. Cancel from your account settings — Pro features stay active until the end of the current billing period, then quietly revert to free. No phone calls, no friction.

Yes. Pet profiles and triage transcripts live in your account on Supabase with row-level security. We don't sell or share your data.