No. PetCare AI is an AI symptom-triage tool built on veterinary clinical protocols. It helps you decide whether to call or visit a vet — it doesn't replace one. Every assessment ends with clear next steps and the closest local clinics.

Dogs, cats, rabbits, guinea pigs, birds and most common companion animals. Triage adapts to species, breed, age, weight and known conditions stored on the pet profile.

PetCare AI supports Australia, Brazil, Canada, Ireland, New Zealand, the United Kingdom, the United States and the Gulf countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates) with country-specific veterinary protocols and emergency numbers. Other countries use global veterinary protocols and USD billing.

The app interface is English today, but chat replies follow the language you write in, or your device/browser language when your message is unclear. English, Arabic, Portuguese, Spanish, French, German and Italian have extra safety keyword coverage; urgency labels stay in English so they remain consistent.

PetCare AI flags emergencies with a clear "Go now" urgency level and surfaces 24-hour clinics. But for life-threatening situations call your nearest emergency vet directly — don't wait on an AI assessment.

There are three kinds of chats. A symptom triage starts a case — Free gets 1 case a day with 1 follow-up question and 1 photo per case; Pro is unlimited cases with 5 follow-ups and 5 photos each. Signed-out visitors get 1 case to try the product. Need more for a single case? A one-time case boost adds 3 follow-ups or 3 photos. Quick care questions (food, grooming, breed advice, vaccination timing) don't open a case — signed-out visitors get 5 lifetime, Free gets a daily allowance, and Pro gets 5× that. The Behaviour Coach is the third type — Free gets 1 coaching session a day, and coaching messages have their own daily allowance separate from quick care questions; Pro gets unlimited sessions and 5× the daily coaching messages. The AI decides per turn whether you're describing a symptom or asking a care question, and quietly switches modes the moment a symptom comes up.

The Behaviour Coach is a force-free training advisor for issues like barking, pulling, reactivity, biting and house-training. Start from a species-specific goal, build a 21-day plan yourself, or talk the situation through first. Free accounts get 1 coaching session per day, their own daily coaching-message allowance, and one active manual plan per pet. Pro gets unlimited coaching sessions, 5× the daily coaching messages, AI-tailored plans and multiple active plans through separate chats.

Yes. On both Free and Pro you can rename an active plan, add or remove tasks, change the instructions, and move tasks to a different day or time within its 21-day window. Completion, practice days and streaks update as you tick tasks off, and you can export the schedule to Apple Calendar, Google Calendar or Outlook. Pro can also regenerate the whole plan from the coaching chat; if the new version is not right, you can undo the replacement with the previous plan's progress intact and redo it if you change your mind.

Yes — the PetCare AI app is available now on the App Store and Google Play, with the same triage, QR tags and missing-pet tools. The web app also works on any phone browser, and you can add it to your home screen for one-tap access.

Yes. Cancel from your account settings — Pro features stay active until the end of the current billing period, then quietly revert to free. No phone calls, no friction.

Yes. Pet profiles and triage transcripts are protected with account-level access controls. We don't sell or share your data.